Dear Poor Lucky Me,
I work in the Customer Service Department and a few times a week someone will email in something like “Your phone number ISN’T WORKING!!! WHAT IS GOING on? I am going to call the ATTORNEY’S GENERALS…”
Of course our phone number is working and they will often realize their error right after emailing us. My question is in two-parts: Why the CAPS, do they think they are shouting at us? And why do these people never email back to say, “I am sorry, I dialed your number incorrectly.”
Signed,
Show a little love after taking your foot out of your mouth.
Yes, the CAPS stands for yelling. CAPS lock emailing is one of the greatest things to come out of the internet age. Now anyone can be confrontational! Before, if you were outwardly meek you had to be very clever to find ways to attack people. Now ANYONE CAN DO IT. Also, you can reply immediately to something that you might have mulled over for a moment or two. I have had the pleasure of losing two jobs this way.
Well, in fairness, one was a demotion that I asked for because I hated my project manager. Later I realized I was just crabby because the beef stand guy put onions on my Italian beef sandwich. Who does that? It’s disgusting. So when I got back to the office and saw another email from the douche bag I IMMEDIATELY REPLIED. I regretted being so reactionary the next day, so I went to the beef stand and bitched that guy out. Long story short, I got community service and 12 months probation. But, I also got taken off the project and didn’t have to see the PM again so I consider myself the winner.
I didn’t realize that there was an Attorney’s General. Is he the go-to guy when phone numbers aren’t working?
Sincerely,
Dear Show A Little Love,
I’m sure you are very competent and even tempered. I’m sure that the people who are emailing you are insane. The problem is, MOST customer service centers are cesspools of frustration and incompetency. So when otherwise normal people try and call an 800 number to get something relatively simple taken care of, they are expecting to get jerked around. Customers can’t write back to apologize for caps locking you, because we are now hardwired to think that just because we didn’t get jerked around one time doesn’t mean we can let our guard down. So, thanks a lot Comcast and AT&T.
Poor Lucky Me
